Terms of service

These Terms and Conditions of Sale apply to all professional purchases of ENOCHILL products.

1. Seller

The seller is:

BARBIZ F&B CONSULTING S.L.
CIF: B67044818
Antoni Gaudí 21
08860 Castelldefels
Barcelona, Spain

Hereinafter referred to as the “Seller”.

2. Professional Customers Only

ENOCHILL products are intended exclusively for professional use.

Sales made through the ENOCHILL website are therefore considered B2B transactions and are intended for companies, self-employed professionals, restaurants, hotels, wine bars, retailers, distributors and other professional operators.

By placing an order, the customer confirms that the purchase is being made in connection with a professional or commercial activity.

3. Prices

Unless otherwise indicated, prices shown on the European ENOCHILL website are expressed excluding VAT.

The standard selling price of ENOCHILL in Europe is:

€990 + applicable VAT

The applicable VAT rate will depend on the customer's location, tax status and applicable European regulations.

Delivery charges and any additional services or accessories are shown separately when applicable.

For projects, distributors or volume orders, ENOCHILL may offer specific commercial conditions, including preferential pricing and product customization.

4. Orders

An order is considered confirmed once:

  • The customer has completed the ordering process;
  • Payment has been successfully received or approved; and
  • The Seller has confirmed acceptance of the order.

The Seller reserves the right to refuse or cancel an order in the event of:

  • Incorrect pricing;
  • Payment failure;
  • Suspected fraud;
  • Product unavailability;
  • Incorrect customer information; or
  • Any other legitimate commercial reason.

If an order has already been paid and subsequently cancelled by the Seller, the amount paid will be refunded.

5. Payment

Payment may be made using the payment methods available on the website.

Depending on the project and customer profile, ENOCHILL may also offer:

  • Instalment payment;
  • Professional financing;
  • Renting solutions;
  • Specific payment terms for approved distributors or professional customers.

Any financing or renting agreement may be subject to approval by the corresponding financial partner.

6. Delivery

Delivery times indicated on the website or commercial quotation are estimates and may vary depending on product availability, destination and transport conditions.

For stock held in Europe, delivery is normally arranged from the European warehouse.

For Hong Kong and selected Asian markets, ENOCHILL maintains local stock and can normally offer delivery times comparable to Spain, approximately 3–5 working days, depending on destination.

For products supplied locally from Hong Kong stock, the customer does not incur additional import duties or import taxes related to the original importation of the product.

The Seller shall not be responsible for delays caused by carriers, customs authorities, force majeure events or circumstances outside its reasonable control.

7. Receipt of Goods

The customer must inspect the packaging and product upon delivery.

Any visible transport damage should be:

  • Reported immediately to the carrier;
  • Noted on the delivery document where possible; and
  • Communicated to ENOCHILL as soon as possible.

Photographic evidence may be requested to process transport claims.

8. Installation and Use

ENOCHILL is designed as a professional plug-and-play product.

The customer is responsible for:

  • Following the installation and operating instructions;
  • Ensuring the electrical supply is suitable;
  • Using the recommended cooling liquid;
  • Maintaining adequate ventilation around the equipment; and
  • Using the equipment exclusively for its intended professional purpose.

Incorrect installation, unauthorized modification or misuse may invalidate the warranty.

9. Warranty

ENOCHILL products benefit from a 2-year commercial warranty from the date of delivery.

The warranty covers manufacturing defects affecting normal operation of the product.

Depending on the nature of the issue, ENOCHILL may provide:

  • Technical diagnosis;
  • Replacement parts;
  • Repair;
  • Replacement of the unit where appropriate.

ENOCHILL manages the technical after-sales service, including fault management, replacement of parts and, where necessary, replacement of the complete equipment.

The warranty does not cover damage caused by:

  • Misuse;
  • Incorrect installation;
  • Accidental damage;
  • Improper transport after delivery;
  • Unauthorized repairs or modifications;
  • Incorrect electrical supply;
  • Failure to follow maintenance instructions;
  • Normal wear and tear;
  • Use of inappropriate fluids or consumables.

10. Returns

Because ENOCHILL is sold exclusively to professional customers, consumer withdrawal rights do not automatically apply.

Returns are therefore accepted only with prior written authorization from ENOCHILL.

Any authorized return must normally:

  • Be returned in its original packaging;
  • Include all accessories and documentation;
  • Be in suitable condition for inspection;
  • Carry the return authorization provided by ENOCHILL.

Unless the return results from a confirmed defect or error attributable to the Seller, transport and handling costs related to the return may be charged to the customer.

Customized products, special orders and units produced or modified specifically for a customer or project may not be returnable.

For selected professional customers and projects, ENOCHILL offers the possibility of a 10-day trial period, subject to prior approval and agreed conditions.

During the trial period, the customer can test the unit in a real working environment and evaluate its performance.

If the customer decides not to keep the unit, the return must be authorized in advance by ENOCHILL and the equipment must be returned in good condition, with all accessories and original packaging.

Any damage, missing components or abnormal use may result in additional charges.

Return transport conditions and costs are agreed before the trial starts.

For defective units or technical issues, ENOCHILL manages the after-sales process directly, including technical assistance, replacement of parts and, when required, replacement of the complete unit.

11. Technical Service and Replacement Units

In the event of a technical issue, the customer must contact ENOCHILL before carrying out any repair or intervention.

ENOCHILL will assess the issue and determine the most appropriate solution.

Depending on the situation, this may include:

  • Remote troubleshooting;
  • Shipment of replacement parts;
  • Technical repair;
  • Collection of the defective unit;
  • Replacement of the unit.

Any unauthorized technical intervention may invalidate the warranty.

12. Product Specifications

ENOCHILL continuously develops and improves its products.

Minor changes to components, appearance or technical specifications may therefore be introduced without prior notice, provided that they do not materially reduce the functionality or performance of the product.

Product images shown on the website are illustrative and may differ slightly from the final production unit.

13. Limitation of Liability

To the maximum extent permitted by law, the Seller shall not be liable for indirect or consequential losses, including:

  • Loss of business;
  • Loss of revenue;
  • Loss of profit;
  • Business interruption;
  • Loss of customers;
  • Loss of reputation.

The Seller's total liability arising from a product or order shall, except where prohibited by law, be limited to the amount paid by the customer for the affected product.

14. Force Majeure

The Seller shall not be liable for delays or failure to perform caused by circumstances beyond its reasonable control, including:

  • Natural disasters;
  • Strikes;
  • Transport disruption;
  • War or civil unrest;
  • Epidemics or pandemics;
  • Shortages of raw materials or components;
  • Customs delays;
  • Government restrictions;
  • Power outages;
  • Failures affecting logistics providers.

15. Intellectual Property

ENOCHILL, ENOLEDGE and all associated:

  • Trademarks;
  • Logos;
  • Product designs;
  • Photographs;
  • Technical documentation;
  • Marketing material;
  • Software;
  • Website content;

Remain the intellectual property of their respective owner.

No material may be copied, reproduced, modified or commercially used without prior written authorization.

16. Distributors and Resellers

Separate commercial conditions may apply to authorized distributors and resellers.

These may include:

  • Specific pricing;
  • Minimum quantities;
  • Demo-unit conditions;
  • Territorial arrangements;
  • Marketing obligations;
  • After-sales procedures;
  • Project pricing;
  • Customization options.

Such conditions will be governed by the relevant distributor or reseller agreement.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by Spanish law.

Any dispute arising from the sale of ENOCHILL products shall be submitted, unless otherwise agreed in writing or required by applicable law, to the competent courts of Barcelona, Spain.

18. Contact

For any questions regarding orders, deliveries, warranty or after-sales service:

ENOCHILL / ENOLEDGE
Email: info@enochill.com
Website: www.enochill.com