Shipping policy
Where we ship
ENOCHILL currently supplies directly from stock located in:
Europe
and
Hong Kong
Availability in additional countries may be provided on request.
Europe
For European customers, ENOCHILL is priced at:
€990 + applicable VAT
Shipping conditions shown during checkout or in the relevant quotation apply.
Hong Kong
Orders for Hong Kong customers are fulfilled from our Hong Kong warehouse.
This means the product is already stocked locally and the customer will not be charged additional import duties or import taxes for the delivery.
Delivery time
Our standard estimated delivery time is approximately:
3–4 working days
for both European and Hong Kong deliveries, subject to stock availability and carrier conditions.
Delivery dates are estimates unless a specific delivery date has been expressly confirmed in writing.
Delivery inspection
Customers should inspect the shipment when it arrives.
If the packaging or product appears to have been damaged during transport, the customer should:
· note the damage with the carrier where possible;
· take photographs of the packaging and product;
· contact ENOCHILL as soon as reasonably possible;
· provide the order number and details of the damage.
Contact:
Returns
Incorrect or damaged products
Where ENOCHILL has supplied an incorrect product or where a product has been damaged during ENOCHILL's delivery process, please contact us promptly.
After verification, ENOCHILL will arrange the appropriate repair, replacement or return.
Professional returns
ENOCHILL is sold exclusively to professional customers.
Returns of non-defective products are therefore not automatically accepted and require prior written authorization from ENOCHILL.
If a discretionary return is approved, the product must normally:
· be unused;
· be complete;
· include original accessories;
· be returned in its original packaging;
· be in resalable condition.
Return transportation costs may be borne by the customer unless ENOCHILL agrees otherwise.
Return address
Products must not be returned without prior approval.
Once a return has been authorized, ENOCHILL will provide the customer with the appropriate return address and shipping instructions.
Customized units
ENOCHILL units customized with a customer's branding, graphics, logo or other personalized elements are produced specifically for that customer.
Unless the product is defective or ENOCHILL has agreed otherwise in writing, customized products are not returnable.
Defective products
If a product develops a suspected technical defect, please contact ENOCHILL before returning the unit.
Our technical team may first perform remote diagnostics.
Where the defect is covered under warranty, ENOCHILL will arrange the appropriate repair, component replacement or machine replacement.
Refunds
Where a return has been approved, any applicable refund will be processed following receipt and inspection of the product.
Approved refunds will normally be made using the original payment method unless otherwise agreed.
