Shipping policy

ENOCHILL offers professional customers the possibility to test the product in their business for 10 calendar days from the confirmed delivery date.

If, during this period, you decide that ENOCHILL is not suitable for your business, you may request a return.

To request a return, please contact us directly at info@enochill.com before the end of the 10-day trial period and provide:

  • Your order number;
  • Company name;
  • Contact details;
  • Reason for the return.

Our team will review your request and provide the return authorization, return address and shipping instructions.

Please do not return any product without prior authorization from ENOCHILL.

To be eligible for a return under the 10-day trial, the ENOCHILL unit must be returned:

  • Clean and in good condition;
  • Complete with all accessories and documentation;
  • In its original packaging;
  • Without damage caused by misuse, improper handling, negligence or abnormal use.

Return transport costs related to the 10-day trial are the responsibility of the customer, unless otherwise agreed in writing by ENOCHILL.

Once the returned unit has been received and inspected, ENOCHILL will process the applicable refund using the original payment method.

If the product is returned damaged, incomplete, excessively used or in a condition inconsistent with normal trial use, ENOCHILL reserves the right to deduct the corresponding loss in value from the refund.

The 10-day trial is available exclusively to professional and business customers purchasing ENOCHILL for commercial use.

Damaged, Defective or Incorrect Products

If your ENOCHILL arrives damaged, defective or does not correspond to your order, please contact us as soon as possible at info@enochill.com.

Please include your order number, company details and, where relevant, photographs or videos showing the issue.

ENOCHILL will review the case and provide the appropriate solution, which may include repair, replacement or return of the product. Where the issue is confirmed as a product defect, transport damage or fulfilment error attributable to ENOCHILL, ENOCHILL will cover the applicable return transport costs.